Refund Policy - Lux Aesthetic Medical Services LLC
Welcome to Cla’-BO Specialty Day Spa, a premier health and wellness establishment in the heart of the city. We strive to provide our clients with exceptional aesthetic medical services that promote both beauty and well-being. As part of our commitment to serving you with the utmost professionalism and transparency, we have a comprehensive refund policy in place.
Our Commitment To You
At Cla’-BO Specialty Day Spa, we understand the importance of customer satisfaction. We want you to feel confident and reassured when choosing our services, which is why we have established a refund policy to protect your investment.
General Refund Policy
In compliance with industry standards, our general refund policy applies to all services offered at Lux Aesthetic Medical Services LLC. If you are not satisfied with the results or experience of a particular service, please contact our customer service team within 72 hours of your appointment to discuss your concerns and be eligible for a refund.
- We accept refund requests within 72 hours of the appointment date.
- All refund requests must be made in writing to our customer service team.
- Please include your full name, contact information, appointment details, and the reason for your refund request.
- Refunds are processed within 14 business days from the date of receiving your written refund request.
- Refunds will be issued through the original payment method provided at the time of booking.
- Refunds may be subject to a processing fee. Please contact our customer service team for more information.
Exceptions to Our Refund Policy
While we strive to accommodate our clients to the best of our ability, certain services and circumstances may be exempt from our general refund policy. The following situations are not eligible for a refund:
- Services that have been partially or fully utilized.
- Package deals or discounted services.
- Gift certificates or vouchers.
- Refusal to follow our pre- and post-treatment instructions.
- Failure to show up for a scheduled appointment without prior notification.
- Cancellations made less than 24 hours before the appointment time.
Contact Us For Assistance
If you have any questions or concerns regarding our refund policy, please do not hesitate to reach out to our customer service team. We value your feedback and are committed to resolving any issues you may encounter. Your satisfaction is our top priority, and we appreciate the opportunity to assist you in your wellness journey.
Thank you for choosing Cla’-BO Specialty Day Spa for your aesthetic medical needs. We look forward to serving you with excellence and helping you achieve your health and beauty goals!